Pholosa Asset Management
Incredulous lack of Transparency

I have on numerous occasions sent a request via email (as listed on their letters sent to me) : [Email Removed] for a statement for the period 2011 to CURRENT to be emailed to my
email address : [Email Removed]

To date I have not received ANYTHING!! How can be keep on paying our accounts if we are not
even afforded the simple courtesey of a monthly statement. They deem it fair to send me threatening letters but not a statement. I will not pay towards an account that I cannot see what the amount due or simply the
total outstanding balance is.

I have subsequently reported them to the NCRegulator and urge all other customers to do the same.

This is a DIRECT quote on their website about their core values :

"Reliability:
We keep our promises, to each other, to our customers and clients, to everybody with whom we interact. In this way we build trust and confidence, and show reliability. To achieve this, we commit ourselves to discipline, dedication and responsibility."

They are NOT reliable, they are NOT committed to client service and they are NOT responsible in dealings with the public, especially in my instance!!