I contacted ABSA's 08600 08600 help line number on behalf of my grandfather, who finds it difficult to hear over the phone. There was a problem about a payment that went through twice. My grandfather attemted to query this, but gave all the answers to the security questions that th consultant, Chris Mahoma, had asked. After my the consultant was asked 2 times to please speak louder he got impatient and therefor my grandfather asked him to talk to me as i will be able to hear better. The consultant agreed to this. I spoke to him for a few seconds and he said that there was no problem in my query and that he couldnt help me. Because of his bad attitude I asked him for his AB-number to file a complaint and to make sure of his identity as ABSA consultant. He refused more than 3 times to give it to me, saying that his name is more than sufficient for a complaint. I told him that ABSA has policies about their AB-number and he said that we did not contact him about policy, and he did not need to give me any other information. I then asked to speak to his team leader and he put me on hold for 15 mins. This is poor service!
0 comments