I bought airtime through Absa digital banking on 22/05/2013 and on the 23/05/2013. After the first airtime was not delivered i phoned the 0860 111 123 number and they refered me to 08600 08600 to log the problem. The consultant there insured me that there was nothing wrong with the digital service and it was only that transaction. He informed me that i can buy airtime again and it would work, well if it worked i would not have logged the second problem. He refered me to contact vodacom and see if there is a delay in service from them. After contacting vodacom i had to contact the 08600 08600 number again to log problem, this time i was informed by the agent that i have to phone 0800 41 41 41 to log problem.
After phoning the action line i received a ref number and the agent there told me 24 to 48 hours before feedback. This did not happen and this is the reason for this complaint.
I logged the problem after the second airtime purchase and the agent told me that they would treat as i urgent matter and that someone would contact me before the end of day 23/05/2013.
I then sent an email to [Email Removed] at 16h15 on the same day as no one contacted me.
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