I bought a Galaxy S3 via the online option at fnb at the beginning of this year 2013 and now the charging device needs replacing. I went and got a quotation from Vodacom on this and also requested a quotation on a cracked screen.
On the 23rd July 2013, I lodged a query with Dot Fnb in Eastgate and they referred me to the Insurance department that deals with Device claims. I spoke to Debra (don't know surname) telephonically, and she assured me they would be able to help me once they received back the Claim form she would email me. I received the form, filled it in and sent it in the 24th July, together with my ID document and a repairs quotation from Vodacom. I have not heard from her or anybody else up until now. I've subsequently sent 3 emails afterwards, reports show that they have been read the emails but I have not bothered to respond. I feel that I've given fnb enough of my patience and the inconvenience they've caused me is indescribable. The phone uses a micro-sim and it's the only phone that I have that uses a micro-sim. It seems FNB's ignorance of my emails shows total disregard of my needs as their client. I pay a premium of R41, 00 monthly on fnb insurance!!!
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