I joined FNB Premier banking about a month ago, after being a loyal ABSA customer all my life.By moving I was expecting a better experience which was not the case.
By being a premium banking client one is promised that there will never be a need to go into the branch - I have only been able to solve my problems by going into the branch as I have not been able to contact client support.
I have been unable to access my internet banking for 5 days, without any success. When I was finally able to, I got an error message directing me to yet ANOTHER call centre?
I would not recommend FNB to anyone, and I am moving back to ABSA where everything works the way they say and where their admin is up to scratch.
Innovative? Maybe. but maybe you should consider looking into improving the fundamental factors that form part of your service offering.
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