Dear Vincent
I am really even more disappointed with poor service and unprofessionalism, than I was in the past two weeks of poor service from your branch.
At our meeting on Tuesday, you promised to submit our application for ONLINE BANKING and for a Speedpoint and to open an investment account for me as guarantee, first thing the next morning.
The next day, yesterday, was a complete disaster with respect to my account, where I had to make a hundred phone calls and run after three people at your branch, including yourself with no feedback and no-one returning my calls. I sent you an email yesterday morning at 08: 22am (below) to which you did also not respond. For every day that my applications with you are not being worked on, our business loses R20, 000 to R30, 000. Even though I have mentioned this on several occasions, and your delays and poor service may cause our business to fail at this sensitive starting stage, it appears that you are not concerned about the effect of the bank's conduct on crippling our business. The telephone reception service at FNB Melville appears to be in a shambles. Of the 100 times that I
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