My Grany with ID number 3605270222089, opened an account at Ellerines in Matatiele at the beginning of this year. She advised the sales consultant that she will be making payments manually but was required to submit her bank statement as proof of income. The Credit was approved and all was well. She has been paying manually eversince, without knowing that African Bank is also debiting her bank account for the same debt. She got admitted to hospital in Leratong when she tried to withdraw money and realised that she has no money on her bank account.
I took a day off when she was discharged, we went to Ellerines (Protea Glen Mall) with her ID, all Receipts of payments done. We were told to call the number 011 564 7200, and I did (at our expense), spoke to Lorraine, who told us to go back to the Branch and submit the same documents for Refund. That was done but today, a week later, she still has not received her refund. We are talking about a 77year old here, she is traumatised because all her pension money went to African bank for the past four months.
How difficult can it be to refund the money to same bank account that was debitted from, or is African Bank ripping her off?
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