On Friday 26th July 2013 I went to the bank to withdraw funds in order to pay installment on my credit card which was handed over to Attorneys for collection. I discovered that an amount of R1290 had been eft'd out of my account. On calling the bank, I was told that the card division had withdrawn this amount. I called card division, spoke to Kedibone, most unhelpful and needs training in customer care. She put me through to Lesiba Matlala, arrogant and rude who told me that he could withdraw whatever funds he likes from my acccount with my or anyone else's permission. I am challenging this as this is a transaction that has occured without the FNB employee even checking the background, whereby he would have discovered that this was handed over to attorneys with whom I deal and to whom I make payments. I logged a complaint to a Ms Sasman who only replied to me today - telling me that I should refer to Mr Matlala's email - which I am still awaiting - he did not send me any emails, telephone calls, di nada!!! She then proceeded to tell me that the last payment they received was in 2011!!! I spoke the Broodryk Attorneys who are as amazed as I am.
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