The amount for end December 2012 wasn't deducted due to an advert that was running on the radio and on their website. They didnt bother to let me know that my account would be in arrears. In April 2013 I receive a message that they need a copy of my ID certified and proof of address. It was sent and the card was unblocked, next month the same thing and then told by an agent that my account is arrears. How can my account be in arrears if the debit order goes through? Which means they send the instruction through, now they are penalizing me for their mistakes which is completely unfair. I want this resolved ASAP.
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