Being a Prestige client one is promised many benefits, however these benefits don't materialise. My recent experiences are:
1) A home loan issue that was resolved after posting an article on Hello Peter.
2) I needed to collect a new cheque card but was told I need to collect it at enquiries. I collected other cards at the branch and was assisted by the Prestige bankers. Oh this is one of the services they offered. no need to wait in the bank. Some banks even send your card to a postal address.
3) I purchased a car on 31/07/2013 % applied via the prestige call centre for finance because I was advised as a Prestige client one would get better rates. To my surprise I was offered 9.7% linked % 10.75% fixed. Surprised because FNB & ABSA offered 10% fixed & I don't even bank with they. I was advised the manager at the branch refused to make a better offer.
My query is as a Standard Bank client are we at the peril of the manager or banker to make a decision on how much to offer its clients or are they protecting their nest eggs. May be someone from Standard Bank can explain this to me, as to how FNB offered 10% % Standard could only offer 10.75%. Where is the preferential rate.