I received your reply dated 27 June 2013. I appreciate your effort, but I feel that a complete investigation is needed.
Your reasons for your conclusions were invalid, a copy and paste response.
On 22 June 2013 I received a SMS of a person trying my card with an invalid PIN, a FNB branch also confirmed that my card was used at an ABSA ATM. This while I was at work with my card in my wallet which was on me. In your letter you mentioned that "the bank could not confirm any irregular activity", dismissing my valid query. Also mentioning that if I'm not satisfied with the result I can take the matter again to the complaints line, where I complained originally. Clearly trying to "pass the buck" from one agent to the next.
These actions by First National Bank reflect badly on your customer relations. I've been a FNB customer for 20 years, and this is not how I know your service. Other members of my household also banks with FNB along with coworkers, it would be sad to leave FNB in search of acceptable banking solutions.
You did not respond to my e-mail on Wednesday.