I approached the ombudsman for help after FNB failed to provide a service that we had agreed to, they were grossly negligent with my private information and send it to an email address where my colleagues had access. I asked that the email address be immediately disused but it was used two more times by which time sensitive information was shared.
I complained to the ombudsman and was told that an assessment was imminent however thier self imposed deadline after deadline was given and still it dragged on for six months. When I reported the matter to management I was given a ruling entirely in the favour of the bank. Even where the bank were undeniably at fault they were penalised only R1000
The complain was evaluated on the basis that the information that was divulged recklessly was separate form the reason that I cancelled. It's like evaluating a case by separating the consent issue. It is the crux of the problem compounded by non performance. Therefore this is not a fair or impartial ruling. The bank been found guilty of gross negligence and assessed to pay just R1000. I am liable for about R 60 000. in bank charges registration fee's etc. Anyone know good lawyer?
0 comments