I added a beneficiary to pay my medical bill, because FNB has the function to only type in the organisation's name to bring up the relevant account details automatically, I selected the name and proceeded with my payment. Only once I received the proof of payment I noticed a discrepancy between the banking details supplied by the company vs. the ones that FNB provided. I immediately contacted them to reverse the payment, because it was from an FNB account to a Nedbank account I knew that the payment hadn't gone through yet. When I contacted FNB they advised that I would have to wait 5 working days before they could advise any further on the reversal. Later that day they came back and said that they could not assist at all. Now I am not sure if the people I dealt with was just to lazy to assist me, because when a payment gets made and you notify the bank within 48hours they should be able to reverse it immediately. I would like to be compensated for this as FNB had the incorrect banking details on there site to start off with and if this was correct I would never have had this problem.
0 comments