I am attempting to withdraw a Unit Trust as the investor is now deceased and we are the executors of the investor's deceased estate. I was sent a list of documents that need to be sent to Nedgroup. The documents required were put in such a vague and pitiful manner that i had to call AGAIN and ask what they meant in certain requirements. After I sent through all the documents, I get a reply requesting NEW ADDITIONAL documents!!! Why was this not stipulated in the beginning??? This is just a delay in the whole process on Nedgroup's side. This is shocking service from a Financial Service Provider. You are provided a contact number of the administrator, when you try call, it says you have called "outside of business hours" and i made this call at 12:50 in the afternoon i might add. When I call the call center, AGAIN, i ask to please be put through to the administrator and i get told, i am not able to speak to the administrator. Why provide a number to the public if you can not use it?!?!?! Pathetic and shocking service. Ps: i am still waiting to hear from the Complaint's officer, who is on lunch!!! Shows where they prioritize. Not even a standby officer to assist. SHOCKING!!!
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