First National Bank
Account Incorrectly Debited

My Savings account was debited by some company, without my authorisation. FNB allowed the debit order to be processed without any permission from me, signed or verbal. When I ask for the debit to be reversed, I am told that it would cost me in order for this to be actioned. I explained that it was the bank that allowed my account to be debited in error, therefore, I should not be penalised by paying a fee, causing me to be put of pocket for someone else's fault. I was told that that was the procedure and that nothing could be done about it. I find this absurd that the institution I trust with my money, hands out my money without my permission and then I have to pay a fee to get my money back.