Apparently I locked myself out of my internet banking. So yesterday morning I take time out of a busy day and go into the Wadeville branch to get my internet banking unlocked. The assistant at the client care counter listened to my issue, did something on her computer, put my ATM card into the machine, I typed in my pin and then she said all would be well, I could now access my internet banking again. Well, I have just tried and IT HASN'T BEEN UNLOCKED!!! can you people not do the job properly - do you think your customers have all the time in the world to go frolicking into the bank repeatedly? It's fine, I accept that I had to waste my time the first time but now what? Go back? Spend another wasted day to find you once again haven't done it? and listen to your unhelpful " you must visit your branch "? Of course. Because you don't give a. I'm just another customer and I will have to visit a branch again.
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