I would like to complain about bad service or rather non existent service from FNB yesterday. A while ago FNB phoned me and sold a R99.00 a month special for 2 megabytes a month to me for my tablet. This month cell C has debited my account with R153.15 and that is what I tried to sort out with FNB yesterday. I was transferred from pillar to post as nobody could give me an answer and I spent 29 minutes in total on the phone in 3 different phone calls to the following numbers 0860112244. 0860327827 and 0860102970 and eventually spoke to a Bongani who once again wanted to transfer me to somebody else. His manager Jay was not available and neither was his Supervisor Natasha, I held on for a while and eventually just put the phone down. How can FNB promote this product and be so quick to sign you up and the first query I have they are unable to solve. My dealings were with FNB not Cell C and they must tell me why they said R99.00 a month and it turns out to be more. It is a sad state of affairs that I have to resort to this method to get a satisfactory answer to my question when dealing with one of the major banks in the country. Denise van den Berg |
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