First National Bank
Information changed without consent

I am exceedingly displeased with what I have to do to gain access to my own account.
I am now in the process of starting my business and am unable to use my Business Cheque Card for online purchases as I am unable to receive my OTP. I have contacted your call centre to remedy the situation at hand, but fail to meet my requirements. Your closest branch, which was extremely convenient, has been closed. Namely: FNB North City.

My account was set up in such a way that if at any point, my cell phone was not on my person, or my cell phone number had changed. I could still use my card, simply by sending an OTP to my personal email account.

I now want to make a purchase or payment online, and I am unable to use BOTH OTP options as they are now BOTH my OLD cell phone number. At no point, did I request or authorise a change in OTP.

So, I expect the following:
1. A call from a COMPETENT support agent
2. My second OTP changed back to the email address linked to my account
3. An explanation as to why it was changed
4. NOT to have to go in to a branch as this is a mistake on FNBs part

Call Reference:

Consultant: Carren
Number: 691757590