In Dec 2011 I visited the Centurion Mall branch of Nedbank to change my name as I got married. I took my ID and marriage certificate with and the consultant, Niel, changed it. The next day I realized on my internet banking, my name is different (not exactly my name) and I contacted Niel who said on their system it's correct I needn't worry. For the next 1.5 years every time a call centre person phoned me they called me by the wrong name. I queried it about 6 times saying that's not my name, please fix it. Still not 1.5 years later. About 2 weeks ago I sent an email on the Nedbank website and Floyd Marena contacted me offering to send me a new card. I said it's not just about the card, you don't have my full, correct name on system, please fix it as it doesn't even match my ID. A week went by and I heard nothing from him, so I contacted him again and he just said I must send him "the documents". I told him that this is not good service and as I mentioned, I already handed in my documents. I haven't heard back from him and it's been another week. Now even MFC is calling me by the incorrect name and I never even changed my details with them. This is unacceptable. Fix it!
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