My vehicle was broken into and my handbag includ id and drivers license was 19 October 2012.
During 2013 accounts were opened on my name and I was made aware of this only after these were open and purchases were made.
I got in contact with all the financial institutes and all except RCS/Game have assisted me with regards to this pain. I have been in contact with them ever since the culprit was caught. It so happened that I was in the same mall at the time that the 2nd purchase were being made and assist Game in catching the person.
Since then I have found no joy in the service I have received as the account has still not been cleared from my name, as well as no feedback received from RCS management as to what is happening.
I feel as a customer I deserve to be kept informed with regards to this as my credit profile gets affect by this.
Initially I was made to believe that the turn around time for this would be 21 days and that was told to me on the 6 May 2013, still no feedback was given. I have even emailed them again and again.
The people I spoke to were: Felicia Prince, Simonique W, aswell as Hilton Thyssen
Can some one please give me feedback as this is frustrating.
0 comments