On the 19th April 2013 I hve received the following email:
"We've received your request for assistance; our Client Resolution Centre will contact you with regards to your application.
Should you wish to speak to someone with regards to the application, you can phone 087 577 4781 and quote your reference number.
Your Reference Number: 3ISP3AAJ
Kind regards
FNB Business Banking"
Today is the 20th June 2013. Needless to say, nobody from the bank has contacted me regarding my request for service. If I wanted to contact the bank, I would not hace requested a 'call back'. And, if FNB does not want to phone back, why do they give the facility on their web page at all?
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