On Saturday 20 October 2012 we attempted to make an ATM withdrawal from my bluebean credit card at Gezina Branch for R1100.00. The money did not appear but i was issued with an sms to my cell phone indicating that a withdrawal was made, immediately after that my bluebean card was retained by the ATM and an error massage appeared indicating that my card has been retained. I then called call Centre and informed them of my predicament and was reassured that the transaction will be immediately reversed and a new card issued without any charges. The new card was issued after about 7 days but the amount was not reversed. I went to Soshanguve plaza on 23 November 2012 to report the incident; I was told to complete an affidavit. With the assistance of Bank officials an affidavit was completed. On 03 December 2012 I received a call from Bluebean card division requesting me to return to the branch and fill customer care suspect forms. I visited the branch on 07 December 2012 and informed them of the request and a form was completed. The official (Dorah) confirmed that the amount was reversed on card no 5720550401418213 but re-instated on card no 5120550401556830. I see this as.
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