Complaint / review / scam report
Pathetic Service and Hidden Charges
On the 12/06/2013 I went to Benmore STB branch and requested my 3 month bank statement. After going through the statement I found out that in April there was an unauthorized debit order of R500 that went through. The same debit order went through in MAY which I called and got reserved without any problem. Today I called in General inquiries where I spoke to BAFANA MODISE a consultant who told me that I will have to pay R170 for the debit order cos its 40 days old and will have to wait 35 working days. I was so surprised because I am using an ACCESS ACC and there is no such on their pricing list. This is only stated on Prestige banking. I then asked to speak to a supervisor - after holding the line for 8 minutes HAROLD MADUMO then picked up the phone who is a supervisor. He told me that it was back office rules for a customer to be charged R170 and we are not suppose to know until we inquire. I find this kind of dealings misleading and not transparent. The agent who assisted me in MAY should have picked this up and asked me if that one was authorized. I then asked for my account to be closed with immediate effect and was told I can only do it at the branch. I am now moving my acc
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