My homeloan was appproved on the 29th May2013 for a certain amount (this was afer calling the call centre for an update on the application, ) I then requested an further amount for renovations, i was then told to fav through a quotation and this will be sent through the amendment department. I called to confirm the delivery of my documnets and all was recieved and in order. (REF:531 99 444) This was dated 29th May 2013, Since then i have called in every single day for an update and have not recieved a single call from anyone at Standardbank regarding this, I have even logged a formal complaint with the standardbank resoltion center on the 7th June (39055388) and recieved a call from Jacobus yesterday 10th June asking if anyone has ever contacted me regading this, and he said he will revert back to me soon. So after all this time and still waiting for an update from Standardbank, i called in this morning again for an update, and this time i get told by the call center agent that my initial call was logged to the incorrect department and now has been allocated to the correct dep and i should wait aagin for the standard turn around time 3-5 working days. Really shocking!!!
0 comments