My account has been frozen for the 3rd time in three months due to a problem with my proof of residence. I had to provide the same information each time and was told everything would be fine, yet the account was frozen again without any notification from ABSA that there was a problem. According to the branch I visited it was just a problem with the delivery of the documents to the head office, but I feel the fact that it has happened three times is unacceptable. I feel that my complaint is not being taken seriously and I am ready to move my account to another bank. It is of great inconvenience to me to find my account frozen for no reason without being warned due to an administrative fault on ABSA's side, and then having to collect the same documents over and over again. I feel ABSA is treating me without respect due to the fact that I am still a student, but I would like them to remember that when I require upgraded banking services from next year I won't feel comfortable to bank at a place which showed me no regard. I do not feel that the fault with the branch that I visited or a specific employee, but rather a general disregard to service.
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