I applied for an FNB Platinum Cheque Account on a Monday afternoon. The card was only delivered to me on Friday afternoon. I only received feedback on the progress when I phoned FNB to enquire what is happening. After receiving my card, I tried to activate same by following the processes as stated in the brochure, but to no avail. The following week I managed to activate my card by following the advise of a current FNB customer. I thought my problems where over, but I could never be so wrong. I provided FNB with my debit order switching form. I phoned various times to inquire whether they had received same and what was the progress. I received emails stating that they were in the process of switching same, but unfortunately this never happened. After three weeks i decided to do the debit order switching myself as I was concerned that my debit orders will go off on my ABSA account (containing no money). I was able to switch my debit orders under an half an hour. No thanks to FNB. I have had my account for a month an a half. And I don't earn ebucks. FNB never activated my ebucks. I now need to provide them with a list of docs that they already have.
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