Std bank decided to do a set off on my account against my credit card i was never contacted or liased with in this matter. I just recieve a sms notifying me that money has been taken off my account.
Banking code practice 4.4.1. We will not rely on set-off unless we are by law allowed to do so. We will inform you within a reasonable period of time if we have effected set-off in respect of any of your accounts. You will receive timely statements (if statements are generally produced on the relevant account), which will reflect the set-off position.
4.4.2. Prior to setting off your debit and credit balances, we may also elect to place any of your funds on hold pending a discussion with you on any amount owed to us.
None of this was followed now i must jump through loops to get my money back i will be seeking legal advice
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