I am LIVID with the poor service delivery by FNB. I recently applied for an FNB cheque card and I had very high expectations when I joined this bank. For some reason the FNB website wasn't accepting my username and password for my online banking. I reset my username and password three times now, but obviously on the third attempt I de-activated my card by mistake. I received a notification to go into the branch to have this rectified - WHAT A MESS!!! I went to the branch in my lunch hour hoping that the service would be as "prompt and efficient" as I had expected. IT DID NOT COME CLOSE! I was asked to write my name in a book so my query could be attended to. I sat there for 30-45 minutes and still had not been assisted. I cannot access my funds at all. This query is really urgent and I it is unacceptable spending almost a hour at the bank to get this resolved. This is seriously ridiculous. I am definitely contemplation going back to my old bank. The bank charges are much higher, but at least the service is up to par. To put it lightly - FNB's service!!! There is no sense of urgency at the branch what so ever. I couldn't even buy lunch because I cannot draw cash. Thanks FNB ;)
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