According to all the FNB adverts it is easy and convenient to upgrade your personal account and get your card delivered to your doorstep. I have not experienced this!!!
I made a call back query to upgrade my silver account to a gold account to receive e-bucks. After about a month I had to call FNB to ask why my card has not been delivered, just to go into a branch in any case to collect it seeing as the courier service "delivered" it to me when I was not available after I called them to let them know I was sick in bed and won't be able to be at the courier address. Then I also needed to receive my e-bucks card, I said to the guy at the branch that I have not received any card and that I am not certain how it works, because when a consultant phoned me they said the e-bucks card is activated and being sent to me. Now after a month I phoned e-bucks because I have not received anything in the post, and the lady on the phone tells me no card has been ordered or activated or anything, I should go onto the website and apply for it myself.
How do you advertise easy and convenience services if the complete opposite is what you get? I feel like moving my whole account to another bank.
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