I have been with FNB for my whole life and of late have not experienced much of the 'How can we help you'. I was offered an upgrade via email from a gold credit card to platinum. I followed the online steps to decline and placed the order for delivery of my new GOLD card. A week later, I logged onto online banking and saw that I have been upgraded, money been transferred into my 'new' platinum account all without my consent. I phoned immediately and was shunted from department to department for at least half an hour. Nobody was able to assist, saying that I had to waste more of my time getting in touch via written letter to 'downgrade' my account - When I never even upgraded!! I have been informed of the person's name who made the upgrade and apparently she isn't even in the correct department to implement such an upgrade. I was told 'It must have been a system glitch'... And guess who is left with the problem. No FNB can't help me. I presume it was either an attempt to gain commission on a sale or get me paying higher fees as its impossible to get the problem rectified.
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