AfricaComplaints.com » Business & Finance » Complaint / review: First National Bank - Overdraft interest hiked after account upgrade! | #38047

First National Bank
Overdraft interest hiked after account upgrade!

I recently upgraded my cheque account from Gold to Platinum. I noticed that after the upgrade my debit interest rate on my overdraft was over 20% which I am sure is higher than it was before I upgraded! My husband has a gold cheque account with an overdraft interest of 14% - I've told him not to upgrade! When I phoned the call centre to get some answers I was sent from pillar to post and back again. The only response I got was that the system calculates the interest rate for each account based on the credit record of the individual so it must be correct. I have a pristine credit record and have been with FNB for a few years now so I have no idea why the overdraft interest rate was increased when I upgraded! Very unhappy customer.

Date:

Company: First National Bank

Country: South Africa   City: Fourways

Category: Business & Finance

0 comments

Information
Only registered users can leave comments.
Please Register on our website, it will take a few seconds.




Quick Registration via social networks:
Login with FacebookLogin with Google