I visited FNB in Tembisa Plaza this afternoon to deposit money. I was serviced by Wendy Motlotsi with the assistance of Charles Mashile and Dumisani Makhanya. Wrong reference number was captured by Wendy in a transaction that went through at 14:38; I managed to pick it up before leaving the Teller and requested it to be corrected. Instead of Wendy assisting me, she kept me waiting for a longer unknown reason and assisted other people. When I complained, Charles Mashile responded from a nearby teller saying if I complain they will keep me waiting for a longer period. They only assisted me 17 minutes later at the arrival of Dumisani Makhanya, but Wendy deposited a wrong amount of R 0.01 at 14:55 when trying to correct the reference. Correct transaction only went through at 15:03 and I was supposed to be in Memorial service at 15:00.
In all this, I received no apology from these staff members. FNB has really disappointed and disorganized me. Within this 17 min I was kept waiting, they were busy laughing while attending to other customers. I really don't understand why should FNB make adverts pretending to be willing to help customers, while failing to help correcting its many errors.
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