On Monday 14th October 2013, I took my 5 month old Samsung S4 to the Cresta Vodacare shop. The device was booked in for repairs and a loan phone issued. Wednesday 16th October, I was advised to pick up the device as it had been repaired. Repairs done on the device: o Battery replaced. o Operating ...
On 5 March I cancelled my cell contract with Vodacom and paid the early cancellation fee, however since then they have still been debiting my account. I have spoken to Vodacom cancellations department who have advised me that they can not assist, as the query has been closed on their side. I was ...
Due to my bank accounts switching last minute my debit order for Vodacom bounced for the month of October, i made an arrangement with Vodacom to pay on the 25/10. Yesterday morning my line was suspended while I was out at meetings without a warning, not even a sms! I could not get hold of anyone, ...
I have never had any feedback from Vodacom after one call from their call centre. My calls drop a few times per day. Driving around in Cape Town esp on the N1 and M5 calls drop continuously. I keep a record of most dropped calls. Vodacom simply does not care and is happy to oversubscribe their ...
I terminated a contract of 15 years standing in May. Transferred to pre-paid, and was assured all outstanding amounts had been paid. I never received a final invoice for this contract despite asking for one. I have received a warning letter threatening to hand me over to lawyers. Sent proof of ...
I have a billing query on my account. This is the 2nd time i am querying this matter with vodacom. Their 1st responce are that i am to register for itemised billing at an extra charge if i want to know what numbers are being used. I am the only person that have access to my phone as it is locked ...