I can honestly say that what I am currently experiencing with Vodacom is the epitome to bad service. I cannot believe that its such a struggle to sort out such a simple query. After a countless number of calls and endless begging for service, I AM STILL UNHAPPY. I yesterday i spoke to a lady who ...
I had 2 phones (samsung pocket and motorola xt720) handed in for qoute on repair at lakeaide mall vodacom. It had been over months before they came back with a quote witch I did not excepted because they took so long, I have been there 3 times just to tell me they cant find my phones The samsung ...
I refer to my hellopeter complaint of 1 November 2013 regarding a migration that was never processed. Earlier this week both Leeza and Margeret called me saying they had problems with migrations but the matter are being attended to and they will give me feedback before Friday 8 Nov. I called ...
After receiving a call from a support staff member at vodacom by the name of Annie a short while back, i was asked if i would like to change from a R135 per minute plan to a R200 per second billing plan, i then inquired weather this would effect my monthly bill thinking that it obviously would? But ...
We have been plagued by a rash of autodialer calls from 272193762xx, 2731xxxxxx & other numbers. It would start at 9am and end at 8/9pm. Complained to Vodacom call centre and they bent over backward to provide an acceptable solution. Firstly, the call centre person understood the situation was ...
Used the web site to upgrade my contract. afternoon of 6-11-2013. web states next day delivery if processed before 12, which is acceptable, thus it should be today, 8-11-2013. this morning i received an SMS stating, my upgrade has been invoiced and to expect delivery soon. Great process i thought, ...