My daughter's phone had software problems with her blackberry, she took it in on 30 Oct 2013, job number 9327949, reported fault: "When the client load airtime it just disappear". For the record, the phone was in working condition, she was using the phone on daily bases. Yesterday we went ...
I have an account query since December 2012 regarding my account. Vodacom blacklisted me now I have been contacted by four different collection companies. every time I send them supporting documents and all documents to Vodacom surrounding the dispute, they never call me back, and if you contact ...
A upgrade was done on my contract at a Witbank- Highveld shopping centre branch in June. I started getting incorrect billing in July. I called Vodacom call centre and reported the incident. It took them three weeks to officially start the investigation, another three weeks to confirm that it was ...
I had a billing query and called the customer care line. They have billed me for data when there was a roll over of data for the same month. They said I will receive the outcome of the investigation in 24-48 hours - have not heard anything yet. I took my Z10 for repairs and it was returned with the ...
In August 2013 I have upgraded my Internet connection from a 1.5 g to 3 g, because this was a cheaper option. However what they did not inform me was that until the "new" contract will be activated I will have an "open line" according to them. I received an account for the line ...
Here we go again. Last week I posted a report about the lack of service received regarding a pre-order request. This was resolved, but now there's a new issue, Vodacom just doesn't deliver! I am not in my office all day and as I need to sign for my new handset personally I phoned the Online upgrade ...