I queried from Vodacom why I had to pay an extra R100-00 on my bill because it was unpaid on the due date. The answer I got both verbally and via email was that it's because the "bank charges them R100-00" so they have to pass it on to the defaulting customer. Surely this can't be true?? ...
It was time for my upgrade. i called the call centre only to be told that i have already done an upgrade in september 2013.the last upgrade was done by me 2011 November. i asked them to investigate . its gone over 3 weeks now & this has not been sorted out. i am a vodacom client since 1994 with ...
This will be my 3rd report, same complaint. As per my previous two reports dated 18 & 22 November 2013 my prepaid cell c number is still not ported to the vodacom network. I was assured by Dawid telephonically that when I took out a new contract with vodacom I can keep my prepaid number once ...
In April 2013 I bought a new phone from Vodacom, which gave technical problems from May, I then went to vodacare East gate, I was then advise to restart it every morning and take out the battery for few minutes more often "because it's a smart phone" In July, the phone was completely not ...
Error message when trying to load data on our wifi routers, complaint was locked with vodacom customer care with no response. please phone me urgently on 0825781344 ...
Despite committing to resolve customer complaints within 7 days, Vodacom has not bothered to resolve this since 26 August 2013! Promises of refunds and cancellations of contracts have come to nothing! Vodacom clearly regards themselves as a law unto themselves - I hope to never have to do business ...