As part of my upgrade to the Smart S package the deal stated that it includes 1GB of data FREE for the first 6 months. I did the upgrade on the 10th October 2013 and the contract came into effect the 1st November 2013 only the extra 1GB of data was not enabled on my account. I have contacted them ...
I canceled my contracts with Vodacom on 25 March 2013 due to Vodacom downgrading tower in my area. I got a letter from Vodacom to the effect that I wont be penalized form premature termination of contracts. In July 2013 I complained at Vodacom, it took me several hours through their call center, ...
I notice an amount of R315.00 went of my account on 28/09/13, I went to the bank on 29 to enquire and I was told its Vodacom, I went to Vodacom West street in Durban CBD, the Indian lady was useless and I call the national customer care and I spoke to a consultant and I explain to him that I did ...
Hello Peter, Vodacom is charging me R195 per month for content services that I did not sign-up for. I've tried calling their call centre to resolve this but, the spin I got from them was that they had system problems and that they will log a call and revert back to me within 48 hours. This was on ...
I receive a call from one of your technician who was also really rude, if this how u treat your prepaid client then I don't see myself continuing with u guys, can I have my R59 paid into my bank account because I will be porting to network providers that really care about all their client base and ...
Hello and please be aware! I took out a vodacom contract for 24months for a Samsung Galaxy S3 about 1 year ago. I have 13 months left and I am about to relocate to another country. When trying to cancel or at least downgrade my contract, Vodacom are charging me 75% of the remaining balance which ...