Still no resolution to my complaint posted here on 22 October 2013, and again on 18th November. It's now 10 December... 1 and half months into my STD MyGIG2 data contract and I still have no modem which was supposed to be part of my contract. Vodacom you are in breach of contract. What are you ...
Vodacom authorised a SIM swap which enabled scamsters to rob me of R5000, Vergis Smith was the investigating officer for my claim... The last I heard from him was they had problems with the recordings (the one that obviously implicated Vodacom as having swapped the sim without my permission - how ...
I acquired a new contract with vodacom for a samsung tablet, they delivered but they did not deliver the correct sim card. When I call them they tell me that i have to do a sim swap because the micro sim they gave me does not work on a the tablet. I am extremely agitated because this was not ...
The last week or two your signal has become progressively worse. I don't know what you have done but get it sorted out immediately or tell me you can't and I will gladly take my contract somewhere else. Your signal is now so pathetic I have to go outside just to make or answer a call ...
On 5 December I wrote a complaint about Vodacom's call centre agents. The next day I got a call from a lady who said that she was from the escalations department. I explained to her why I was unhappy and she was apparently going to get someone to call me. I also explained to her that I was going ...
I'm absolutely appalled by the level of customer service from Vodacom. How can you expect loyal customers with this level of service? On the 18th of November I phoned the cancellation department to cancel my contract because I was going to move to a different service provider. Vodacom however ...