I am still waiting for feedback on my new account for 3 weeks now where Vodacom told me it is going to take 24 hours, I spoke to 8 different customer care against now. Consultant did not explain the info correct on the telephone. ...
My contract has expired and its time for an upgrade. The call centres sent me from pillar to post. They are refusing to give me the contract I want because I must settle for their categorization. What the agent doesn't seem to grasp is that the contract has expired and I as the consumer can choose ...
Renewed my contract only to find out that my phone had contacts and banking details that are not mine thus a used phone.hugely embarrassing and a risk to the previous owner. Where to from here I feel more than an apology is needed considering I have 7 accounts with Vodacom! ...
On the 28/11/2013 I picked up my new computer and wifi modem. Having discovered the modem was faulty I contacted Wayne on 2/12/2013. He advised me to return the modem to the store for replacement right away as it was still within the 7 day return window. When I arrived at the store I was advised by ...
I sequestrated in July 2008. Vodacom was one of the creditors. Six years later, I am harassed with one to two sms's PER DAY for the last SIX years. At a rate of 50c per sms x 400 sms's per year x 6 years, this equates to approximately R1200.00. REALLY??? Now, in their eternal wisdom, they have ...
I HAVE HAD A 3G CONTRACT FOR AT LEAST THE PAST FOUR YEARS. MY MONTHLY SUBSCRIPTION IS R 185. MY DATA USAGE HAS ALWAYS BEEN WITHIN THE LIMIT. ON MY INVOICE DATED 03/12/2013 THE CHARGE WAS R 5191.73. I WENT INTO THE VODACOM WALK IN CENTRE AT MANDELA SQUARE TO DISPUTE THIS OUTRAGEOUS CHARGE ON ...