I had a problem trying to block my tablet on the 15th of December 2013 and getting the ITC number, when i asked for the ITC the supervisor promised me the ITC number nut i never received it. I did a sim swap for the tablet on the 24th of December 2013 and never received my airtime or data bundles. ...
After purchasing a once-off data bundle the data still had not been allocated to my account after 6 hours, although my account had been debited. I then called the call centre and was advised to not use my phone as I would be charged out-of-bundle rates. I then asked if the transaction could be ...
I cannot begin to express my distrust at the service that I just experienced from one of your call centre agents. I spoke to one of your guys regarding help with one of my phones. I didn't get his name coz he mumbled it when he answered. But I spoke to him at 20:41. But oooo what a bad attitude. He ...
About 2 months ago, i booked my iPad in for repair at tygervalley as the screen of the pad is broken. The iPad was just sent back, after the GM said it must be booked in, when it came back, it was said that they don't work on iPads. I have insurance by cellsure, in the meantime i mailed both ...
I have been sitting with this problem for about 6 months now and still vodacare and Vodacom are not willing to comply or even to resolve the problem. I sended my phone in for repairs only to find that the phone is even more damaged. I have never in my life seen something like this so it means even ...
I'm very frustrated as I haven't received feedback from the store manager with regards to canceling my vodacom contract as it was still within the initial period and no one has bothered to follow up, including (Tebogo head of after sales department at the call centre!) As a result my number has now ...