Dear Vodacom, S3-T6EAC-CN84 S3-T9Y1E-E1UHD Call ID: 1312013711 I have placed 5/6 calls to follow up on my query and i have to date not received the information I have requested. I have escalated to a team leader and assistant manager (Naveer Sing), both did not call me back. I upgraded my package ...
I have a business top up cover & was contacted to upgrade. The consultant was instructed to deliver the phone the 3rd December 2013 to my work address as I was on holiday in Dbn the last week of November 2013. I was then contacted in Durban few days later from work informing me of the delivery. ...
Phone was lost in May, followed the claims and blacklist process, went to a Vodacom store as advised to sort out handset issue, only to be told by consultant that there's a completely different process to follow. I now called Cellsure as we wish to use the claim as cost toward a different device ...
I have recharged my account which shows a positive balance, however when I use the *111# service to transfer air time to my wife's number the system comes up with an error message that I don't have sufficient funds to do a transfer. I then tried to contact vodacom customer service for the last two ...
I took out a data contract for Vodacom telephonically, and the agent assured me on multiple occasions that there would be a cap on the data once the limit was reached. When my bill was over R2000 over the limit, I queried it with the call center where the person that assisted said it was VERY ...
I have a 1.5Gb data contract with Vodacom for which I pay R299 per month. I dont use the contract anymore as I moved over to 8ta and just waited for the contract to run its course. When I checked my invoices this morning, I found out that a R350 handset fee were added to this contract for the past ...