After complaining here about the failure of a manager of Vodacom to return or take my calls, the Customer Care centre sent me a sms confirming they are looking into the query and Eltino Martin has taken ownership of my query. I received that sms on 16/01/13 at 07:35. I thought I'd give them a day ...
Sometime in October 2012, a guy claiming to be from Vodacom called me offering me funeral cover plus to convert my prepaid number to contract at a low rate, but i refused the offer stating that i already have funeral cover and i am fine with my prepaid number. After few days i handed over the phone ...
I have personally gone into vodacom 6 times since June 2012, given my ID and Marriage certificate every time, they make copies every time but somehow fail to change my surname!!! I REFUSE to go all the way to the Glen again for them to make more copies of my ID and Marriage Certificate!! You can ...
I don't think i have come across a company that can provide such bad service consistantly. From the Legal to the general call centre. I'm now beyond frustrated and decided after almost 9 years with this company, i'm finally terminating my service with them. Always thinking something would change ...
I never gave Vodacom permission or instructions to act as my bank allowing any debits to pass through my telephone account. It so happened that a company by the name of Opera Telecom sent me a sms regarding ringtones to be downloaded at R7 per day. It gave the instruction to opt out of that offer ...
I have recieved such great service from Charlene Theron from the Vodacom Shop in Galleria. She has helped me tremendously while dealing with a dificult situation. Such a brilliant and valuable employee to Vodacom. ...