I phoned 111 customer care confirmed with a customer care agent that I was Indeed being charged for something I was not aware of. The agent than advised me to go to the branch were the contract was opened and they will refund me and resolve this query. I went the vodashop on Sunday were I was met ...
On Sunday the 27th Jan, I received an sms informing that my data bundles will be expiring by the 31st Jan. I called the Vodacom call center where I spoke to Lee to help me transfer them as I couldn't but was told I should have IMMEDIATELY transferred them upon the purchase. Asked her why wasn't I ...
I upgraded my contract last year with VODACOM, however during the latter part of the year the keypad buttons stared falling off and in December my memory card was erased stating there was error. I reported the matter to my VODACOM store when the keypad started to come apart and then booked it in ...
I had about R2000 worth of airtime used from my Account. I opened a case with SAPS. I asked for the itemised bill from Vodacom as proof of the calls made. I went to the Vodacom at Eastgate. I logged a request with the call centre and was asked to complete forms (that they will fax) and return to ...
I have been a vodacom subsriber for the past 10 years and the service has been satisfactory but now i have just reached by wits end, for the past couple of months there has been a network problem that i have failed to understand, my phone will lose network on and off for hours on end and lately my ...
For the past few weeks I have not been able to send a sms unless I stood in the street - outside the building (work or home). I also receive sms at 02:00 in the morning. These sms were sent 1 or two days previously! I also receive a message to say that I have a missed call. TWO DAYS LATER I can see ...