On Sunday the 27th Jan, I received an sms informing that my data bundles will be expiring by the 31st Jan. I called the Vodacom call center where I spoke to Lee to help me transfer them as I couldn't but was told I should have IMMEDIATELY transferred them upon the purchase.
Asked her why wasn't I informed even when I called to purchase more bundles using points on the 24th that it wasn't advisable as I had over 70MB unused & were to expire plus not able to transfer.
I then was transferred to her senior who also couldn't answer me & told me I had to visit their website if I required any info. Purchases, like airtime should be transferable and not bound to be forfeited by consumers.
In the initial conversation with Lee, I asked her about the 2nd bundles purchased and she said that I need not worry as they'll expire in 90 days. BUT her senior said that my 2nd bundles were to expire in 60 days but because I bought them on 24th Jan, they are to expire at the end of February! It got heated up and at a point in time; he threatened to hang up on me!
Questions of why such info isn't shared with consumers & false data availability weren't answered!
HOW IS THAT FAIR ON CONSUMERS!!???
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