My name is Carl Lynch, i have 3 cell phone contracts with Vodacom in which i want to cancel due to incorrect billing, however i am given no choice but to pay. I received my monthly bill where i am charged a ridiculous amount over phone calls which i have not made on a sim card which was destroyed ...
I have been a loyal Vodacom customer since 1995/6.In Dec 2011 I decided to renew Talk 120 contract with Vodacom & make use of Blackberry 9360 deal. This is where all my problems started. Dropped calls, the device overheated etc etc etc. Numerous contacts with Vodacom simply lead to nothing. In ...
I received a replacement Blackberry handset from Vodacom Customer Care in Sandton Square in June 2012 and all seemed well. However, last weekend it became apparent that the handset was now non functional as it had been blacklisted (apparently by the previous owner - a prepaid user). The handset was ...
After both my wife and I upgraded at vodashop we were stilled billed for the blackberry service after requesting it be cancelled. I was fortunate enough to get a customer care agent that was helpful and got things sorted. My wife on the other hand has been told that even after she requested that ...
I moved to the USA on 16 March 2012. On 14 March 2012 I called Vodacom to cancel my cell phone contract that was due to end on 24 March 2013. I was sent a premature cancellation quotation that I had to sign and then pay the balance of the contract (i.e. payout the 12 months of the contract in ...
I have actually stopped complaining because Vodacom will get back to you and say they are working on the problem, but does nothing. I have lost numerous customers as i work from home. Vodacom needs to be taken to task as they think they big and untouchable. I lose singnal and have to repeat calls ...