Good day, On 26/11/2013 an appllication form was send through to the call centre requesting a new iPhone5S to be added to our excisting contract. Only to find out in January that the phone was delivered 'apparently' on 17/12/2013 but that no one was available to collect/receive the phone. Our ...
I have had the worst treatment from Vodacom. I November I received a bill for R3600k, my average bill over my 2 year contract and even previous one has been R1100. It seems they billed me for R2000k data charges for 1 day. I queried this immediately in November and was assured I would be contacted ...
During Oct2013 my husband passed away. In Nov I phoned to enquire about changing the account and was told by consultant system is down and that she goes home in 9 minutes. In Dec I visited Vodacom4U store in Woodlands, Pta. From here I was sent back and forth between store and (accounts, ...
Towards the end of December 2013, we received an sms from Vodacom to inform us that our account expenditure cap had been removed. We had not asked for this to be done. Then a few days later we receive an sms informing us of a high account balance: R4300! This was a huge shock as our usual monthly ...
In November 2013 I received a cell phone package that I ordered, on opening the package I realised that they delivered a wrong phone. I immediately called vodacom to complain and also noticed that it was not a top up 200 as agreed but was given air time worth 3500. that is when I cancelled the ...
My Vodacom cellphone contract was upgraded without me knowing about it. A new subscription fee was double what I paid Vodacom the first two years. I reported the matter to Vodacom upon which they assigned a person to investigate the case. This went on for quite some time. I then voiced my concern ...