I took out a Top Up contract in January 2013 with a Blackberry 9320. Since then, my Blackberry has been rebooting all the time, the internet service works occasionally (even though I am paying for RIM but not getting the service). I've taken my phone in 3 times for these problems, to be told they ...
Call centre agent tells me they don't have any qualified staff to assist me... thats after the data specialist pulled a "greeny" back right in front of me, scratching his in low hanging pants (yellow boxers showing)... trying to setup a MF253 modem. This same guy took an hour to do a ...
In September 2013 I upgraded a Data Contract to a Prepaid contract. I received a new cell phone with a new sim card immediately. This cell phone and contract I gave to my domestic worker as she looks after my son in the afternoons after school. However, Vodacom's Upgrade department failed to ...
This is not my first complaint to VODACOM. We live on a farm 10 km from Amsterdam, Mpumalanga. We experience bad signal, dropped calls, poor internet connection on a dailly basis. Our signal towers are badly maintained!! We have complained many times by phoning the vodacom call centre, with no ...
Late 2012 we reported poor reception in our area along with a few other Vodacom clients. A technician was dispatched to come and verify the issue. He confirmed that we are about 1 km (as the crow flies) away from the nearest tower and that we are situated in a dead zone. He then proceeded to say ...
I brought my Iphone in on 14/01/2014 for repairs. Initially I was told by Vodacom to take it to Istore as it was a software problem. Istore assured me it was a hardware problem and it had to be fixed by Vodacom as it had been purchased at Vodacom. I was told it would take 7-14 days (why?). Does ...