I received no notification from Vodacom as to exactly when my contract will terminate. I was at a Vodacom outlet yesterday the 20/01/14 and found out that one of my contracts were due for an upgrade in November 2013. My whole intention was to terminate this specific contract in order to reduce my ...
I don't think Vodacom takes these complaints seriously as this has been going on for a month now. Apologies and follow up calls mean nothing if an issue is not resolved. My contract is not even 2 months old but they cannot seem to send me a copy of it (keeping in mind they NEVER provided it to me ...
I had a complaint with my account and after a number of visits to Fourways & Cradle of Man Kind Malls, I received a call from the accounts department Mr Shameegh Frieslaar who was very understanding and help full with my query. They sorted out my account to my satisfaction. Thank you once ...
I am on Top up 315 contract with Vodacom, since 2012 I have been receiving airtime and data Bundles, in January I only received airtime and only 100 MB instead of 500MB, I called on the 1st Jan to find out why I received only 100 but "customer Care consultant" advised me that they were ...
I was due for an upgrade but Vodacom chatz moponya took 2 weeks to deliver the phone I ordered. They wore not even calling me while I was waiting for the phone just to inform that there's a delay and they was no stock. I to kept calling them for feedback and also going to the store with my petrol ...
It is a long story - I went to Vodacom for a renuwel on my wife's phone which is in my name - I had problems with the phone - Till today after going to the Vodacom shop 7 times to sort out this issue I still do not have a working phone - I called the customer service helpline about this issue and ...