This is getting out of hand now is the third month being debited for a ghost contract phone. I call vodacom 200 times if not 10000 times. They even sent me an email saying they have contacted me and i don't answer the phone. Even though I did not have a miss call. I think this is their excuse for ...
Two weeks ago my upgraded phone was delivered to me. Since then I have not been able to activate my sim card. I have called and visited the Vodacom outlet, who could not help, and called and called and called. Eventually I was told that they would collect the phone and then three days later I would ...
Last month i used too much data. I got the notification SMSs but since they are ALWAYS wrong (ie they do not tally up the total amount of data you have, but rather report on individual bundles that you have from previous months, or top up etc) I ignored them. The next day my cell phone bill was ...
On 27/09/2013 I logged a request. For vodacom to send me itemized billing as I informed them that this is quiet important as it will be used in a hearing (court matter) taking place end of October, they sent me a message notifying me they have received my documents and a consultant would call me ...
More than a year has passed since Vodacom promised to fix the signal problem in our area. I was told that the tower needs upgrading and many other excuses. The problem got worse and worse. I have stopped calling the customer care line because they NEVER call back and they refuse to give me a ...
I seem to have an issues with vodacom atleast once a month now. I've had very little issues with the netwrok at the inception of this contract 6 years ago but lately its absolutely impossible to get anything resolved. Speaking to the call centre today has cemented my belief that the service levels ...