I have been a customer for 5 years. For two months I had no income, was unable to make regular payments. Had a payment arrangement confirmed in writing. Brought the account up to date ahead of the written and agreed payment arrangement. My statement indicates the account is up to date. I attempted ...
2012 was not a good year for me with my husband being in a car accident and we therefore have a lot of extra medical and other financieal expenses. Therefore in November when I got a small extra bonus I though if I put it into my Virgin Money account and leave it there for emergancies over Dec and ...
I had to phone Virgin Card division this morning to request a new card as my card was damaged last night. I spoke to Hannes who was quick and efficient and the whole process of ordering the card took less then 5 minutes. I was told that the card would arrive within 7 workiing days. The whole ...
I reported my credit card missing early December when we notice that R500 had been withdrawn from the account. Phoned the call centre and stop the card. A week later in December I requested another card to be printed. It took three weeks the card still was not delivered upon several calls to the ...
Ive received a letter from virgin money that they have reviewed my credit limit on my card and needs to decrease my limit, im really disgusted, as I am a absa private bank client and been a virgin money client for almost 4 years now, never skipped a payment and never been in arrears. And they call ...
How f'n difficult is it to receive a statement??? You are the WORST bank ever!!! I have yet to receive my December Statement. Why do I have to f'n beg and plead like this for something that should be sent to me regularly on a monthly basis. Send me my f'n Statement immediately!!! Should my account ...